Finished ECM5006, Starting MGT5028 January 24, 2009
Posted by thinkphd in : MGT5028 , trackbackSo, I am all finished ECM5006 with four assignments, with a 95, 98, 100 and 100. This works out to a 98% which carries forward my 4.0 average in these post grad courses at Northcentral University. I start MGT5028 on 02/01/09 but since I have the syllabus and text, I started the assignments today.
MGT5028 uses SPSS, which is a computer program for statistical analysis. The book required by the syllabus is: SPSS 16.0 Guide to Data Analysis & 16.0 OS/WIN PK by Marija J. Norusis. The software has only two opportunities to open so I decided to go ahead and purchase rather than buy used. I searched around and found that mypearsonstore.com was cheaper than the school store by about $20. Mypearsonstore.com also gives free shipping! About three days later I received a package and opened it up….and there was a PHYSICS book in the box! I called Pearson and they told me to donate the book and they would send the correct text that I ordered, which they did Next Day Shipping.
You know, it is rare these days to find a company willing to accept their error and do whatever it takes to make the customer satisfied. Pearson definitely has my loyalty! I am just kinda sorry that I did not know about this website sooner. Of course, Pearson has a lot of wonderful titles so I am sure to use them in the future.
My experience got me thinking about how customer service makes a difference in the success of a company. Most companies (even my employer) considers customer service to be an entry level position. I find it hard to understand why a firm would allow new employees to be their front line to the customer!
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